Refund policy

We offer a 30-day money-back guarantee. If Kaide is not right for your business, you can request a full refund within 30 days of your order date, including change of mind. This applies to your initial plan purchase and to the website setup fee.

Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with your order email or invoice number to request a refund, or contact our support team through your Kaide workspace and we will arrange it for you.

Approved refunds are returned to the original payment method. Paddle typically completes processing within a few business days, though your bank may take longer to show the funds.

You can cancel your subscription at any time from your billing settings. Cancelling stops future renewals; your access continues until the end of the period you have already paid for. Cancelling on its own does not issue a refund — request one as described above.

This policy is in addition to any refund or cancellation rights you have under the consumer law that applies to you, and to Paddle's refund policy. Nothing here limits those rights.